Capture the scene early
Photographs and video before cleanup show the original condition and the extent of the water, which cannot be recreated afterward.
Record the basics
Note the date and time of discovery, the suspected cause, which rooms were affected and any immediate steps you took.
Keep the technical record
Moisture readings, equipment placement and the list of removed materials show the professional basis for the work performed.
- Daily readings by location
- Photographs of affected assemblies
- Inventory of contents removed or disposed
- Written scope of restoration work
Keep receipts and correspondence
Emergency purchases, accommodation and communications with your insurer are all part of the file.
Who decides what is covered
Coverage decisions rest with your insurer and your policy. Our role is to document the damage and the restoration work accurately.